Frequently Asked Questions

Below you'll find answers to the questions we get asked the most about our products. If you have question that you can't find the answer to, please use the contact us page.

How much does the shipping cost?
We offer free shipping on all domestic orders. We are fast! Delivery within 4-12 working days. For shipping to other countries, please contact us at info@originalmoonlamp.com.

What forms of payment do you accept?
We accept Credit Cards, Debit Cards, PayPal and Bank Transfer (through PayPal).

What is your refund policy?
Your satisfaction is important to us. If you are not satisfied with our lamp, you will get your money back for every purchase on originalmoonlamp.com without asking any questions. Just send us an email within 24 hours.

For more information, please consult our Refund Policy.

What if I need to return something?
No worries! Contact us and we'll help guide you through the process to send the item back. For more information, please consult our Refund Policy.

How safe is my personal information?
Our site uses Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.

How long does the delivery take?
We are fast! Delivery within 4-12 working days. We offer free shipping on all domestic orders. For shipping to other countries, please contact us at info@originalmoonlamp.com.

However, for personalized Lamps, you will grant us a Delivery time of at least 20 days, as preparing and printing photos and text takes more time.

Does the lamp come with a stand?
Yes! Each moonlamp has a wooden stand.

Do I have to buy batteries?
No. No additional batteries are required for this wireless lamp. It comes with a built-in 400 mAh battery and a USB cable for charging.

Is the lamp safe for children?
Yes, absolutely! This lamp is made of non-toxic, odorless and environmentally friendly PLA material. Practical with super easy operation. Children love our lamps!

How long does the light last?
After fully charging, the lamp can be used for up to 24 hours.

Can I customize my moon lamp?
Absolutely! You can customize your lamp with text and / or image. After your order, just send us a picture or a few words of love that you would like to have printed on the surface of the moon lamp at info@originalmoonlamp.com, and our designer will make it shine on the lamp.

Personalize your lamp in two steps:
1. Order the desired size
2. Send us an e-mail with your picture / text to info@originalmoonlamp.com

You can customize your lamp with:

Photo (JPEG, PNG, TIFF)
text
logo
emoji
template

If you want to print your picture on the lamp, we recommend the 8in size. If you have special requests for your lamp, such as fonts or special emojis, please do not hesitate to contact us. If you only want to engrave text without a photo, any size will do.

What size is it?
This lamp is 3D printed and available in different sizes, 6, 7 and 8 in.

Will the lamp get hot when it's on?
No, the lamp does not give off heat. You can safely touch and hold it when it is on.

Love you to the moon and back! Amazing

I got this as a Christmas gift for my nephew and sister. My father passed away in August and he is a big part of our life. When I received them in the mail they were packed very well. Both were inside two boxes and the moon was wrapped in bubble wrap. The picture on both are amazing and looks just like him. I can not wait to buy one for myself and daughter. ❤️ So happy with this! They loved it.

Great lamp!

We are super happy with our moon lamp. We placed it in our daughter's nursery and she absolutely loves being able to choose the color of the moon. We mostly use it as a small night light, which works really well as you can adjust the brightness too.

It’s soooo cuteeee and it came very quickly :))

The branches can be laid out in different directions at will. Beautiful, thank you very much.

IM IN LOVE WITH IT!!

Works perfectly as a desk lamp. The stem part is so much easier to bend than I expected it'd be.

LOVE LOVE LOVE

I absolutely love this and the idea! I bought it for my 6th year anniversary with my college sweetheart. I haven’t given it to him yet but I am so excited to see his face when he sees it. The picture I posted to be on it looks beautiful. He has a thing for the sky and the moon and this was absolutely perfect. After 6 years together, you have to be creative with expressing love and this helped a bunch! It also came earlier than expected!

Frequently Asked Questions

Let customers speak for us