Frequently Asked Questions
Below you'll find answers to the questions we get asked the most about our products. If you have question that you can't find the answer to, please use the contact us page.
How much does the shipping cost?
We offer free shipping on all domestic orders. We are fast! Delivery within 4-12 working days. For shipping to other countries, please contact us at email@example.com.
What forms of payment do you accept?
We accept Credit Cards, Debit Cards, PayPal and Bank Transfer (through PayPal).
What is your refund policy?
Your satisfaction is important to us. If you are not satisfied with our lamp, you will get your money back for every purchase on originalmoonlamp.com without asking any questions. Just send us an email within 24 hours.
For more information, please consult our Refund Policy.
What if I need to return something?
No worries! Contact us and we'll help guide you through the process to send the item back. For more information, please consult our Refund Policy.
How safe is my personal information?
How long does the delivery take?
We are fast! Delivery within 4-12 working days. We offer free shipping on all domestic orders. For shipping to other countries, please contact us at firstname.lastname@example.org.
However, for personalized Lamps, you will grant us a Delivery time of at least 20 days, as preparing and printing photos and text takes more time.
Does the lamp come with a stand?
Yes! Each moonlamp has a wooden stand.
Do I have to buy batteries?
No. No additional batteries are required for this wireless lamp. It comes with a built-in 400 mAh battery and a USB cable for charging.
Is the lamp safe for children?
Yes, absolutely! This lamp is made of non-toxic, odorless and environmentally friendly PLA material. Practical with super easy operation. Children love our lamps!
How long does the light last?
After fully charging, the lamp can be used for up to 24 hours.
Can I customize my moon lamp?
Absolutely! You can customize your lamp with text and / or image. After your order, just send us a picture or a few words of love that you would like to have printed on the surface of the moon lamp at email@example.com, and our designer will make it shine on the lamp.
Personalize your lamp in two steps:
1. Order the desired size
2. Send us an e-mail with your picture / text to firstname.lastname@example.org
You can customize your lamp with:
- Photo (JPEG, PNG, TIFF)
If you want to print your picture on the lamp, we recommend the 8in size. If you have special requests for your lamp, such as fonts or special emojis, please do not hesitate to contact us. If you only want to engrave text without a photo, any size will do.
What size is it?
This lamp is 3D printed and available in different sizes, 6, 7 and 8 in.
Will the lamp get hot when it's on?
No, the lamp does not give off heat. You can safely touch and hold it when it is on.