Order and Payment

HOW DO I PROCEED THROUGH THE CHECK OUT PROCESS?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the checkout process.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Credit Cards, Debit Cards, PayPal and Bank Transfer (through PayPal).

HOW SAFE IS MY PERSONAL INFORMATION?

Our site uses Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.

WHICH BROWSER SHOULD I USE TO VIEW YOUR SITE?

We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari.

HOW DOES SHIPPING WORK?

The Original Moon Lamps partners with global merchants and artisans in order to provide you the best prices and the most interesting products.

This means that your order is shipped from global areas such as Germany, USA, Thailand, Tibet, China, India, etc.

We offer free shipping and Delivery time within 4-12 working days on all domestic orders (USA). For shipping to other countries, please contact us at info@originalmoonlamp.com.

However, for personalized Lamps, you will grant us a Delivery time of at least 20 days, as preparing and printing photos and text takes more time.

Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee.

Because we ship directly from our partners in these countries, your item may take 12-30 business days to arrive. Please do not panic if it does not show up immediately, it's on its way :)

We offer international shipping options too - no matter where you are, you can buy from us!

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us and we'll help guide you through the process to send the item back.

CAN I CANCEL MY ORDER?

Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.

All refunds will be processed within 24-48 hours before the fund reflects on customer’s bank account.

HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?

Send us an email via this form and we'll get back to you as soon as we can.

Love you to the moon and back! Amazing

I got this as a Christmas gift for my nephew and sister. My father passed away in August and he is a big part of our life. When I received them in the mail they were packed very well. Both were inside two boxes and the moon was wrapped in bubble wrap. The picture on both are amazing and looks just like him. I can not wait to buy one for myself and daughter. ❤️ So happy with this! They loved it.

Great lamp!

We are super happy with our moon lamp. We placed it in our daughter's nursery and she absolutely loves being able to choose the color of the moon. We mostly use it as a small night light, which works really well as you can adjust the brightness too.

It’s soooo cuteeee and it came very quickly :))

The branches can be laid out in different directions at will. Beautiful, thank you very much.

IM IN LOVE WITH IT!!

Works perfectly as a desk lamp. The stem part is so much easier to bend than I expected it'd be.

LOVE LOVE LOVE

I absolutely love this and the idea! I bought it for my 6th year anniversary with my college sweetheart. I haven’t given it to him yet but I am so excited to see his face when he sees it. The picture I posted to be on it looks beautiful. He has a thing for the sky and the moon and this was absolutely perfect. After 6 years together, you have to be creative with expressing love and this helped a bunch! It also came earlier than expected!

Order and Payment

Let customers speak for us